Refund Policy

Return & Exchange Policy
At MHYK, where custom meets chic, we take pride in the design and craftsmanship of every piece. We understand that finding the perfect fit is essential to your experience.

Our 30-Day Guarantee
We offer a 30-day return window. You have 30 days after receiving your item to request a return or size exchange.
To be eligible, your item must be unworn, unused, with all original tags attached, and in its original luxury packaging. Proof of purchase is required.

Perfect Fit Footwear Protection
We want you to step out in confidence. If your custom sandals or heels feel tight upon arrival:
  • Complimentary Adjustment: Every shoe order includes an adjustable shoe stretcher to help you customize the fit to your comfort level.
  • Seamless Exchanges: If a size adjustment is still needed, we will gladly exchange your shoes for a different size within our 30-day window to ensure your perfect fit.

Exclusions & Final Sale
Due to hygiene and sanitary regulations, all socks, tights, and hosiery are strict final sale and cannot be returned or exchanged. We appreciate your understanding in keeping our community safe.

How to Initiate a Return or Exchange
  1. Contact our concierge team at mhykllc@gmail.com to request your return.
  2. Once approved, we will email you a prepaid return shipping label along with detailed packaging instructions.
  3. Please note: Items sent back to our design studio without an approved request cannot be accepted.
For any questions regarding sizing, fit, or returns, please reach out to us anytime at mhykllc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.